Privacy Policy

1. Information we collect

• Account and profile: your mobile number for OTP sign-in, name, profile photo, age, gender, occupation and operating location when you provide them. Related website account and enquiry forms may also collect your email address and contact details.
• Identity verification (KYC): Aadhaar and PAN information, document images, address and locality submitted for partner verification, together with verification status and review feedback.
• Bank and payout records: account number, IFSC code, UPI ID, optional PhonePe number, commission records, payment history, transaction references and payment proofs used to administer partner earnings.
• Listings: property or business descriptions, titles, categories, prices, specifications, addresses, locations and photos you submit, along with review status and feedback.
• Location: device coordinates when you permit and use live location detection, address search terms, and the location or address you choose to save with your profile or listing.
• Support and communications: ticket subjects, categories, descriptions and the information you provide when contacting the partner desk or making an enquiry.
• Technical information: information involved in connecting to our services, such as IP address, browser or device information, request times, authentication records and server logs. Related website services record visit counts and sign-in activity for service administration.

2. How we use information

We use information to authenticate you, manage your partner account, review identity and bank details, process and review listings, record commissions and payouts, respond to enquiries and support requests, and communicate account or listing updates. We also use relevant technical records to maintain the service, investigate errors, prevent misuse and protect accounts.

We use information where necessary to provide the services you request, with your permission where required, and to meet applicable legal obligations. Please provide accurate details and upload only content you are entitled to share.

3. Photos and device permissions

Photos and camera

The app uses your camera when you choose to take a photo, and the Android system picker when you choose an existing image for a listing, profile or verification document. The current Android release uses selected-photo access and does not request broad photo-library or shared-storage permissions. Selected or captured files are uploaded when you use the relevant submission feature. Uploads are stored with the associated account, verification record or listing.

Location

Location permission supports live address detection. Coordinates are sent to a geocoding service to find an address; the address you confirm can be saved with your submission. You can enter an address manually instead. The app does not use background location tracking.

Notifications and local storage

Where notification permission is requested, you can allow or deny it in device settings. The app stores sign-in credentials and preferences locally to maintain your session and settings, and may cache images. Related website services use browser storage or cookies for sign-in and service functionality.

You can change camera, location and notification permissions in device settings. Revoking a permission may limit its associated feature. Removing a permission or uninstalling the app does not delete information already submitted to our servers.

4. Sharing and service providers

• Platform administration: staff responsible for partner verification, listing review, support and payout administration can access information relevant to those tasks.
• Listing audiences: approved listing information and photos may be published on TheNexopp services or used to respond to relevant property or business enquiries. Details you include in listing text or photos can therefore become visible to others. Do not include identity documents, bank information or unrelated personal information in public listing content.
• Infrastructure and authentication: hosting, database, file-storage and OTP delivery providers process the information needed to run their functions. The sign-in system supports SMS delivery through MSG91, depending on service configuration.
• Address services: address searches may be processed by the Photon service hosted by Komoot and OpenStreetMap's Nominatim geocoding service. Live coordinates used for address detection are sent to Nominatim. These requests also expose the connection information needed to return a response.
• External communications: when you choose WhatsApp support or another external service, that provider handles information according to its own privacy policy. We receive the messages you choose to send us.
• Legal and security needs: relevant information may be disclosed where required by law, to respond to lawful requests, resolve disputes or protect the service and its users.

Personal information is not offered for sale through the app. KYC and payout details are collected for verification and administration, rather than for inclusion in public listings. Service providers may process information in the locations where they operate.

5. Storage and security

Account records and submitted files are stored on infrastructure used by TheNexopp and its service providers. Our production services use HTTPS for network communication and authenticated access for account and administrative functions. Profile screens mask identity and bank numbers; the document images you submit can still contain the full information printed on them.

No transmission or storage system can be guaranteed completely secure. Keep your mobile number and sign-in codes secure. Do not send an OTP, password, full bank number or identity-document image in a general support message.

6. Retention

We retain account details, submitted documents, listings and support records while needed to provide and administer your account and the services you request. Payment, verification, dispute and security records may need to be retained after account closure for accounting, legal obligations, fraud prevention or resolution of outstanding transactions.

There is no single retention period for every record: the period depends on its purpose, outstanding obligations and applicable requirements. We delete or anonymise information when it is no longer needed for these purposes. Backup copies may remain until the applicable backup cycle replaces them. You can contact the partner desk to ask what records are held about you, request deletion and ask about any information that must be retained and why.

7. Your choices and account deletion

You can ask to access or correct your account information, remove a listing, delete your account and associated personal information, or raise a privacy concern. Depending on your location, applicable law may provide additional rights.

How to request deletion

1. In the app, open Profile → Agent Help & Support and submit a ticket with the subject Account deletion request.
2. Without signing in, call +91 89775 05204 or message the partner desk on WhatsApp and ask to delete your TheNexopp Agent account and associated personal information.
3. Provide your registered mobile number so the desk can identify your account. We may ask you to verify that you control the account. Do not share your OTP or password.

These options initiate a support-assisted request; the app does not currently provide an automatic deletion button. The desk will review the request, explain any necessary retained records and coordinate deletion of information that is no longer needed. Signing out or uninstalling the app alone does not delete your account. Ask the desk to confirm when your request has been completed.

8. Children's privacy

TheNexopp Agent is a partner and business service intended for adults. It is not directed at children. If you believe a child has provided personal information through the service, contact the partner desk so it can investigate and arrange appropriate removal.

9. Changes to this policy

We may update this policy as the service and its data practices change. The date at the top identifies the latest update. Material changes requiring additional notice or consent will be communicated through the service or appropriate account communications.

10. Contact us

For privacy enquiries, access or correction requests, and account or data deletion requests, contact TheNexopp Agent partner support desk. Identify your request as a privacy or account-deletion request so it can be routed appropriately.